Shipping policy

Processing Time: All orders are processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.

Shipping Methods & Estimated Delivery Times: We use reliable carriers to ensure fast and secure delivery:

  • Belgium: Standard delivery: 2 to 5 business days

  • Europe (EU): Standard delivery: 5 to 10 business days

  • International: Standard delivery: 10 to 20 business days

Please note that delivery times are estimates and may vary due to customs clearance or carrier delays.

Shipping Costs: Shipping fees are calculated at checkout based on your location and the weight of your order. Occasionally, we offer free shipping promotions, which are indicated on the product page or at checkout.

Order Tracking: Once your order has shipped, you will receive a tracking number by email to follow the progress of your package.

Customs, Taxes, and Import Duties: For international orders, customers are responsible for any applicable taxes, customs duties, or import fees in their country.

Packaging and Sustainability: At Atelier d’Élégance, we favor eco-friendly packaging while ensuring your items arrive in perfect condition.

Lost or Damaged Packages: If your package is lost or damaged, please contact us immediately at contact@atelierdelegance.com. We will work with the carrier to resolve the issue or replace your items.